Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.
THIS POSITION IS LOCATED IN STOCKTON.
SUMMARY
Provides general direction to the parts department employees by performing the following duties.
QUALIFICATIONS REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide supervision for store’s inventory including parts orders, warehouse and distribution.
Initiate and receives phone calls from customers (internal or external customers).
Resolve customer complaints.
Maintain acceptable levels of customer satisfaction.
Work with parts orders and sales.
Responsible for inventory cycle counts, plus monitoring inventory levels and turns.
Work with service manager on parts availability and stocking levels.
Interact with vendors on orders, backorders, returns and special orders.
Visit fleet customers to determine parts needs.
Responsible for accurate parts information on computer or in parts books.
Research parts information for customer using published materials or through other vendors.
Assist with the shipping and receiving counter.
Develop and implement parts marketing strategies.
Assist with promotional events (such as tire blitz).
Maintain cleanliness of parts area.
Support safety initiatives.
Other duties as assigned.
EDUCATION AND/OR EXPERIENCE
High school diploma or General Education Degree (GED); and five to ten years related experience and/or training; or equivalent combination of education and experience.
SUPERVISORY RESPONSIBILITY
Assist in the supervision the parts department and responsible for the overall direction, coordination and evaluation of this department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
SKILLS & ABILITIES
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively on the telephone, to customers and fellow employees.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using weight measurements, volume and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Strong leadership skills
Knowledge of earthmoving equipment parts
Inventory management experience
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid clean California driver license and have a Forklift Operator Safety Certificate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required sit and talk or hear. The employee frequently is required to stand, walk, sit, use hands and fingers, handle, or feel objects; tools, or controls; reach with hands and arms; climb or balance; and stoop kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles. The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.
COMPENSATION
Pay Range: $70,000 - $85,000 Annually
Pay Range Dependent on Knowledge, Skills, and Ability.
Monthly salary, excellent company-paid benefits, company paid life insurance and profit sharing plan, and 401(k). Paid vacation and holidays.
Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
Privacy Policy
Experience
Required
3 - 5 years: Relevant work experience.
Education
Required
High School Diploma or GED or better
Licenses & Certifications
Required
Class C Driver License
Skills
Required
Write Simple Instructions
Read Simple Instructions
Basic Computer Skills
Ability to communicate effectively
Ability to add, subtract multiply and divide
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)